Refund & Returns Policy

Effective Date: Sunday, February 22, 2026
Website: digotri.com
Business Name: Digotri

1. Overview

At Digotri, we want you to feel confident in your purchase of our blue light blocking glasses for gamers. If you are not fully satisfied with your purchase, this Refund & Returns Policy outlines your options and rights.

This Policy applies to purchases made through digotri.com.

Nothing in this Policy limits or excludes rights you may have under applicable consumer protection laws.

2. Return Eligibility

You may request a return if:

  • The item was purchased directly from digotri.com.
  • The request is made within 30 days of the delivery date.
  • The product is unused and in its original condition.
  • The item is returned in original packaging, including accessories, inserts, and protective materials.
  • Proof of purchase is provided.

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return unless defective:

  • Items marked as final sale.
  • Products damaged due to misuse, negligence, or improper handling.
  • Gift cards (if applicable).

For hygiene and safety reasons, products showing visible signs of wear may not qualify for a refund unless defective.

4. How to Initiate a Return

To request a return, please contact us at:

📧 [email protected]

Your request must include:

  • Full name
  • Order number
  • Email address used at checkout
  • Reason for return
  • Photos (if item is defective or damaged)

We will respond with return instructions and the return shipping address once your request is reviewed.

Returns sent without prior authorization may not be accepted.

5. Refund Process

Once we receive and inspect your return:

  • You will be notified of approval or rejection.
  • If approved, your refund will be processed to your original payment method.
  • Refund processing times may vary depending on your payment provider.

Please allow:

  • Up to 10 business days for inspection and processing.
  • Additional time for your bank or card issuer to post the refund.

Shipping costs are non-refundable unless the return is due to our error or a defective product.

6. Exchanges

If you wish to exchange your glasses for a different model or size:

  • Contact us within 30 days of delivery.
  • The product must meet return eligibility requirements.
  • You may be responsible for return shipping costs.

Replacement items will be shipped after the original item is received and inspected.

7. Damaged or Defective Items

If your product arrives damaged or defective:

  • Contact us within 7 days of delivery.
  • Provide photos or video evidence of the issue.

If confirmed defective, we may:

  • Send a replacement at no additional cost, or
  • Issue a full refund.

We reserve the right to request the return of defective items before issuing a refund or replacement.

8. Incorrect Orders

If you receive the wrong product:

  • Notify us within 7 days of delivery.
  • We will provide return instructions.
  • We will ship the correct item at no additional cost.

9. Return Shipping

Unless the item is defective, damaged, or incorrect:

  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping method.
  • We are not responsible for lost or undelivered return packages.

Risk of loss remains with the customer until the returned item is received by Digotri.

10. Order Cancellations

Orders may be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return process.

11. Chargebacks & Payment Disputes

If you experience an issue with your order, we encourage you to contact us directly at [email protected] before initiating a chargeback or dispute.

Initiating a chargeback without first attempting to resolve the issue may delay resolution and could affect future purchasing privileges.

12. Consumer Rights

For customers located in Quebec, Canada, the United States (including California), the European Union, or other jurisdictions:

Nothing in this Policy limits mandatory consumer protection rights that apply under applicable laws.

Where required by law, additional cancellation or return rights may apply.

13. Contact Information

For return requests or refund inquiries, please contact:

Digotri
170, Rue St Mary’s
Chateauguay, Quebec
J6K 2J5
Canada

📧 Email: [email protected]